Refund policy

Returns Policy

Due to the nature of our products, we are unable to offer refunds or accept returns unless your item has arrived damaged or you have received the wrong item.

If there’s an issue with your order, please contact us at outbackorganicsaustralia@gmail.com as soon as possible. We’ll evaluate the situation and do our best to make it right.

Damaged or Incorrect Items

Please inspect your order upon arrival and get in touch immediately if your item is damaged, defective, or if you received the wrong product. We’ll work with you to resolve the issue and arrange a replacement or refund if necessary.

Non-Returnable Items

We do not accept returns on:

• Personal care and beauty items (due to hygiene reasons)

• Sale items

• Gift cards

Refunds

If a refund is approved due to a damaged or incorrect item, it will be processed to your original payment method within 10 business days. Please keep in mind it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we confirmed your refund, please contact us at outbackorganicsaustralia@gmail.com.